“Look, I’m going to need to speak to your manager.” I can’t tell you how many times I have felt the need to address someone’s superior or how many times I have actually went through with the feeling that manifested in my gut. It seems now more than ever people working in customer service aren’t into servicing the customer. Minus what feels like a handful, most seem to hate their jobs. My question is, why would anyone do something they (absolutely) hate just for nickels on the dollar? Here is just one example of rudeness I’ve encountered during my JAM.
After a concert back in October 2013, two friends and I where on “E”; leaving Detroit we needed food and fast! So one of my home girls suggested we try this tavern with great wings, and a stop was a must. Moment of truth: I have a weak spot for some good wings so I was game the moment they were mentioned so needless to say if my other home girl wasn’t down she was going to have to lay down, she was out voted.
We arrived at the tavern around 11pm and entered immediately noticing a sign by the door instructing customers to: “Please Seat Yourself”. We did as the sign asked and waited patiently for our server to greet us. It took no time for the waitress to come and drop off menus, three ice waters and scurry off like a mouse exposed by the light; but that was where the problems began. First, she never greeted us, no hello, no good evening, no “what up ya’ll”; so it goes without saying that she never introduced herself nor did she attempt to make communication with us. Within about 5-15 minutes our mime of a server returned to take our orders. One by one we told her what we wanted, with 2 of us (including myself) ordering extra ranch (what’s bomb ass wings without extra ranch?). We had our food in no time and great conversation combined with good laughs made up for lack of service we were receiving until we finished off our meals and she brought back one bill.
Problem number two was a direct result of problem one. The conversation among friends made us forget about her previous inadequacies in communicating until she didn’t ask how the checks were going to be distributed, and assumed that the 3 of us would pay as one. Before either of my girls could convey their disgust, I promptly and politely said: “Ma’am the checks are separate”. Without a word our miming-waitress scampered off returning with the correct bills. I said to myself “that was done way to fast” and decided to check over the rushed work she presented as soon as she departed. Before I could glance over receipts one of the girls said sternly: “I didn’t even order no ranch! she just brought it. Then she gone charge me?! What the hell?!” After a deep breath we just paid the bills without hassle. This problem made 3, “Helen Keller Mute Waitress” didn’t explain any extra charges rather .25₵ or $20.00 to us, and this could have very well swayed the purchase of any extras. At this point we were preparing to go as our waitress brought back our change. Really what else could possibly go wrong? Problem number 4; our mime was a petty thief! She must of had the impression that we may not be the most giving patrons and decided to take nearly a dollar from our due change. The food was top notch but the horrid service along with lack of communication put a damper on the night and needless to say that 85₵ was her tip from us that night. But I pose this real question: why work in customer service or any classification of work when you don’t enjoy what you’re doing or the people you’re doing it for?
People, when accepting employment in any field from (but not limited to) a McDonalds burger flipper to a owner of a corporation it should be you intentions to provide the best possible product or service possible. Everything you do at work reflects upon you and the company you represent. The waitress in my story may have felt like we just didn’t tip or maybe we weren’t going to tip and treated us accordingly. But she didn’t know the 3 of us nor did she know the type of influence any of us held. She didn’t mess up a good tip for herself on a windy day in October she messed 3 potential loyal customers for employer as well. In closing, since that experience I decided never to go to the tavern again but more importantly I have decided to tell this story anytime the establishment is mentioned to me to spread awareness of the possible drawbacks. Good customer service goes a long way but bad customer service goes further.